Delivery Policy
At our company, we strive to provide a seamless and reliable delivery experience for our valued customers. Our delivery policy is designed to ensure that your orders are processed promptly and efficiently, and that they reach you in a timely manner.
1. Order Processing and Dispatch: Once your order is placed, our dedicated team works diligently to process it swiftly. We aim to dispatch all orders within 24 to 48 hours of receiving them, excluding weekends and public holidays. In case of any unforeseen circumstances or delays, we will promptly inform you and provide an updated estimated delivery time.
2. Shipping Methods and Time frames: We partner with reputable shipping carriers to deliver your orders safely and efficiently. The shipping method and time frame may vary depending on your location and the size or weight of the package. We offer standard shipping, which typically takes 3 to 7 business days for domestic deliveries. For international orders, delivery times may vary and can range from 7 to 21 business days. Expedited shipping options are also available for faster delivery, with estimated delivery times provided at the checkout.
3. Tracking and Order Status: To keep you informed about the progress of your delivery, we provide tracking information for all orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to check the status of your order. In the unlikely event of any issues or concerns with your delivery, our customer support team is available to assist you and provide timely updates.
We are committed to ensuring a smooth and reliable delivery experience for our customers. Should you have any questions or require further assistance regarding our delivery policy, please do not hesitate to contact our customer support team, who will be more than happy to assist you. Please Note: We do not except open boxes or clothing of any kind for health and safty reasons.
For more information you can email us: infor@eveadulttoys.com or give us a call 888-620-4242.