Due to the hygienic nature of incontinence products and stringent health regulations, we cannot accept returns, give refunds, or make exchanges on any washable, reusable or absorbent incontinence/health products wrongly ordered by our customers. This policy applies to “buyer’s remorse” (i.e., when a customer orders a product, and then decides they don’t want the product). Therefore all sales are final. NO RETURNS with the exception of defective or wrongly shipped merchandise (i.e., Products were not what you ordered from us. In the case of defective or wrongly shipped merchandise you must request an Authorization for Return of Merchandise by contacting us within three (3) days of receipt of your order at firstname.lastname@example.org and have your order number ready. No exceptions.
Orders are generally shipped in 2-3 business days from the time of purchase (excluding custom orders). If your order contains any out of stock items you will be contacted. The shipping price is determined by the weight of your order, your ship to location and the level of service you choose.
Our online shopping cart provides you with a choice of available shipping options to your location. Estimated shipping charges can be obtained prior to completion of your order by entering your city and state or in some cses you may see a flat rate price.
Holiday Season (November to January) it is possible for shipments to take twice as long to arrive due to volume and customs delays. If your order does not arrive in the time frame noted, please check with your local post office as they often hold parcels for collection. Estimated delivery dates are not guaranteed. For International Orders they are average times under normal conditions.